Cancellation and Refund Policy

Synk primarily provides scheduled services rather than physical products, so product returns generally do not apply. This policy explains when a booking may be cancelled, rescheduled, credited, or refunded. Nothing in this policy limits a customer's rights under Philippine consumer law.

1. 1Change of Mind

   Payments are generally non-refundable for a simple change of mind once a booking has been confirmed and a schedule, instructor, or studio slot has been reserved. When this policy permits, Synk may offer rescheduling or studio credit instead of a cash refund.

2. 2Regular Classes and Private Sessions

   A cancellation made at least 24 hours before the scheduled start may be rescheduled once or converted to studio credit. A cancellation made less than 24 hours before the scheduled start is non-refundable and non-creditable. A no-show is considered used and cannot be rescheduled, credited, or refunded. Replacement schedules remain subject to availability.

3. 3Studio Rentals

   A cancellation at least seven calendar days before the booking may be rescheduled or converted to studio credit. For cancellation three to six calendar days before the booking, 50% of the amount paid may be issued as studio credit. A cancellation less than three calendar days before the booking, or a no-show, is non-refundable and non-creditable. A rental may be rescheduled only once unless Synk approves otherwise in writing.

4. 4Workshops and Special Events

   Workshop and event fees are non-refundable unless Synk cancels the event, moves it to a date the customer cannot reasonably attend, or a refund is required by law. Before the registration deadline, a customer who cannot attend may request transfer of the slot to another person, subject to Synk's written approval.

5. 5Packages and Promotions

   Class packages, discounted offers, promotional passes, and gift certificates cannot be converted to cash, are subject to their stated validity, and are non-refundable once used in whole or in part. Transfer or extension requires Synk's written approval.

6. 6Cancellation by Synk

   If Synk cancels a paid class, rental, workshop, or session, the customer may choose a replacement schedule, studio credit for the amount paid, or a refund for the cancelled service. Synk is not responsible for unrelated costs such as transportation, accommodation, costumes, or third-party fees unless required by law.

7. 7Service or Payment Errors

   Customers should contact Synk promptly regarding duplicate charges, incorrect amounts, paid services not provided, services materially different from the confirmed description, or another payment or service error. Verified duplicate or incorrect charges will be refunded.

8. 8How to Request a Refund

   Send the request to connect@synkdancestudio.com or 0935 272 8827. Include the customer's full name, booking or transaction reference, payment date and amount, service purchased, reason for the request, and any supporting documents. Synk will acknowledge the request and normally provide an initial decision within five business days.

9. 9Approved Refunds

   Approved refunds will ordinarily be returned through the original payment method. Processing time depends on PayMongo, the bank, card issuer, or e-wallet provider and may take approximately 5 to 15 banking days, or another period imposed by the provider, after Synk processes the refund. Payment-processing fees not returned to Synk may be deducted only when legally permitted and clearly disclosed. No deduction will be made for a cancellation or error caused by Synk.

10. 10Chargebacks

    Customers are encouraged to contact Synk first so concerns can be reviewed promptly. A chargeback filed through a bank or card issuer is separate from a refund request. Once a formal dispute is filed, resolution may need to proceed through PayMongo and the applicable bank or payment network.

11. 11Consumer Rights

    This policy does not prevent a customer from seeking a remedy for a defective, misrepresented, or undelivered service or exercising any mandatory right under Philippine law.