Dispute Resolution Policy

Synk Dance and Music Studio is committed to addressing customer concerns fairly, promptly, and respectfully.

1. 1Contact Synk First

   Submit the concern to connect@synkdancestudio.com, call or message 0935 272 8827, or write to our business address. Include your name, contact information, booking or transaction reference, a description of the concern, and your requested resolution.

2. 2Internal Review

   Synk will acknowledge the complaint within five business days and aim to resolve it within 15 business days after receiving complete information. If a complex matter requires more time, Synk will explain the delay and provide an expected update date.

3. 3Payment Disputes

   For suspected duplicate, unauthorized, or incorrect transactions, notify Synk as soon as possible. If a chargeback or formal dispute has already been filed with a bank, card issuer, e-wallet, or PayMongo, Synk may provide transaction and service records and follow the applicable dispute procedures.

4. 4Good-Faith Resolution

   Both parties agree to make a reasonable effort to resolve the concern through direct discussion before formal proceedings. Depending on the circumstances and law, a resolution may include correction, rescheduling, replacement service, studio credit, partial refund, or full refund.

5. 5Mediation

   If internal review does not resolve the matter, either party may propose voluntary mediation through a mutually acceptable mediator or appropriate government agency. Mediation costs will be shared equally unless the parties agree otherwise or the mediator directs another allocation.

6. 6Government Complaints and Legal Remedies

   Nothing in this policy prevents a customer from filing a complaint with the Department of Trade and Industry for consumer matters, the National Privacy Commission for personal-data matters, or another agency or court with proper jurisdiction.

7. 7Governing Law and Venue

   This policy is governed by Philippine law. If a matter cannot be settled informally or through mediation, it may be brought before the authority or court with proper jurisdiction. Subject to mandatory consumer and procedural law, venue will be Cebu City, where Synk's principal business address is located.

8. 8No Retaliation

   Synk will not retaliate against a customer for raising a legitimate complaint or exercising a legal right.