Privacy Policy

Synk Dance and Music Studio respects your privacy and processes personal information in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, its implementing rules, and other applicable Philippine laws.

1. 1Information We Collect

   Depending on your interaction with Synk, we may collect your full name; age or date of birth; email address; mobile number; home or billing address; emergency contact; class, workshop, package, or rental details; attendance and booking history; payment status and transaction reference; inquiries and customer-service records; photos or videos when proper consent has been obtained; health information voluntarily disclosed for safety; and technical information such as browser type, device data, IP address, and website activity. For minors, we may also collect parent or legal guardian information.

2. 2How We Use Information

   We process information to create and manage bookings; confirm payments and issue receipts; send schedules and reminders; provide requested services; address complaints, refunds, and disputes; maintain attendance, accounting, and transaction records; protect people and property; comply with tax, legal, regulatory, and payment requirements; prevent fraud; and send promotions where consent has been provided.

3. 3Payment Information

   Online payments may be processed by PayMongo and its authorized payment partners. Synk does not ordinarily receive or store complete card numbers, card security codes, banking passwords, or e-wallet credentials. We may receive limited transaction information, including the customer's name, amount, status, method, and transaction reference.

4. 4Basis for Processing

   We process information when necessary to perform our agreement with you, take requested steps before an agreement, comply with law, protect legitimate interests such as fraud prevention and business security, protect a participant's vital interests, or fulfill a purpose for which consent was given.

5. 5Sharing of Information

   Relevant information may be shared with PayMongo and participating banks, e-wallets, or payment networks; booking, accounting, communications, and technology providers; instructors, staff, or contractors who need it to provide the service; professional advisers, auditors, or insurers; and government authorities when required by law. Synk does not sell personal information.

6. 6Retention

   We keep personal information only as long as reasonably necessary to provide services, resolve complaints, maintain business and tax records, prevent fraud, and comply with legal, regulatory, or payment-network requirements. Information no longer required will be securely deleted, anonymized, or disposed of.

7. 7Security

   Synk uses reasonable organizational, physical, and technical safeguards against unauthorized access, loss, misuse, alteration, or disclosure. No online system can guarantee absolute security, and customers should protect their devices and payment credentials.

8. 8Your Privacy Rights

   Subject to law, you may have the right to be informed; access your information; correct inaccuracies; object to certain processing; withdraw consent; request deletion or blocking where legally appropriate; request eligible data portability; seek compensation for unlawful processing; and file a complaint with the National Privacy Commission. Withdrawal of consent does not affect prior lawful processing, and some records may need to be retained by law or for an existing transaction or dispute.

9. 9Minors

   A parent or legal guardian must provide or authorize personal information for customers below 18 years old. Synk takes reasonable steps to protect minors' information and will not knowingly use an identifiable minor's image for promotion without the required consent.

10. 10Cookies and Similar Technologies

    Our website may use cookies or similar technologies to operate bookings and payments, remember preferences, measure performance, and prevent fraud. Customers may adjust browser settings, although disabling necessary cookies may affect website functions.

11. 11Marketing Communications

    Promotional messages will be sent only when permitted by law or consented to. Customers may unsubscribe at any time. Booking confirmations, schedule changes, and other service messages are not promotional communications.

12. 12Privacy Requests

    We may request reasonable proof of identity before acting on a privacy request. Contact the person below for privacy questions, requests, or complaints.

13. 13Changes to This Policy

    Synk may update this Privacy Policy when its practices or obligations change. The updated version will be posted with its effective date.